important info : covid-19

Ensure your cleaning service takes extra care to sanitise your domestic or commercial property during the Covid-19 outbreak.

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We will have our FAQs for this service ready as soon as possible. In the meantime, if you have any questions about any of our services, please reach out to our team who will be happy to assist you.

How quickly can I have my carpet cleaned?

Firstly, our job is to work around you. We book in a free survey to establish your needs and confirm a booking as soon as is convenient for you. If you have an urgent enquiry, for example sickness, blood or urine, we do reserve appointments to try and get this treated, safe and sanitised as soon as possible for you.

For standard carpet cleaning enquiries, we can get booked up a few weeks in advance so if you have a particular time frame you would like to have your carpets cleaned, it is always best to contact us as soon as possible to avoid unavailability.

How long will it take you to clean my carpets?

On average, it will take approximately 30 mins per room depending on the amount of furniture to be moved and how soiled the carpet is. Also, if there are any stains, then we would advise to leave extra time to allow for spot stain treatments.

When you book in, we will provide you with a specific time for when our technician will arrive. Our top tip is to always allow a little extra time in your schedule, so our technician has plenty of time to make sure we get the best results for you.

What methods do you use for carpet cleaning?

Our method depends on the type of clean required and the specific type of carpet to be cleaned. The two main methods we use are hot water extraction and encapsulation. These are two of the leading carpet cleaning methods so depending on what is required, we tend to choose one of these two methods. However, we are trained in all methods of carpet cleaning In order to obtain the best result for our clients.

Hot water extraction - This method uses a high powered and pressured machine and wand to clean the carpets. This is a great process, especially for heavily soiled areas or commercial spaces.

Encapsulation - This is a portable process that uses a low moisture, low noise system to clean and scrub the carpets. We love to use this method on most domestic carpets as it provides great results without using lots of water!

Does the carpet cleaning method matter?

Absolutely, the correct method will remove unwanted stains and improve the life of the carpet. Different carpets and fibres react and behave differently. For example, wool carpets don’t respond well to excessive amounts of water. Therefore, to get the best results, we like to assess the carpets first to ensure we are using the best method to get the best results for you.

Why should I hire a professional carpet cleaning service instead of doing it myself?

Using a professional has many benefits. A professional carpet cleaning technician is trained in carpet cleaning and stain removal without damaging your carpet. They can make your carpet look clean and fresh using correct equipment and chemicals. Using a professional carpet cleaning technician instead of doing it yourself would also save you time. We have been operating for over 15 years so whilst you sit back and relax, our fully trained and insured experts will get to work using industry leading equipment to get the best results.

Can professional cleaning damage my carpet?

No not at all. In fact, it actually helps to prolong the life of your carpet! Think of carpets like a filter. If you don’t empty and clean the filter on a regular basis, dirt will build up and it will break. Your carpets work the same. If you don’t get your carpets professionally cleaned, the dirt and bacteria will build up and damage the fibres of your carpets. Using a professional, gives you the peace of mind that they are using specifically designed equipment and products to ensure the process wont damage your carpets, but instead they will prolong the life of the carpets. Professional carpet cleaning helps to remove dust mites, bacteria, and other allergens, which ultimately helps you and your family breathe easier and reduces the risk of colds and other health problems.

How often should I have my carpets professionally cleaned?

To keep your carpet looking its best, we recommend that you have them cleaned every 6 to 12 months for a standard domestic household. However, some of our customers get their carpets cleaned more regularly if they have pets or children where stains are more likely to occur.

Are there more benefits to carpet cleaning than just dirt removal?

Professional carpet cleaning extends the life of the carpet, contributes to a healthier environment, and reduces heavily worn traffic areas. Dirt removal is a big benefit but there are also so many important benefits as well like ensuring the carpets are sanitised and hygienic as well as looking great!

Are any products you use child or pet friendly?

Yes, all of our products are child, pet friendly and environmentally safe. We only use superior recognised products which have been tried and tested giving the best performance possible. Also, as a family run business, we understand the importance of our products being safe for children and pets and this is one of the main reasons why we are so particular about the products we use.

How can I prepare my home for a carpet clean?

We ask where possible for fragile and valuable items to be moved to a safe area. Pre-vacuum where possible to remove some of the surface dirt, however we do always vacuum first as part of our process. We also advise for any small pieces of furniture to be removed from the rooms where possible to allow the area to be as clear as possible for the technician. Access to parking, water and an electrical point are also important for our technicians to be able to complete the job for you. One final top tip that is always helpful is to make a note of any areas of concern so you can point these areas out to the technician to make sure nothing is missed.

How can I prepare my office for a carpet cleaning

Where possible, it’s always helpful to remove any items of the floor, leave the rest to us!

Do I need to clear all the furniture out of the room before you arrive?

Whilst we request that you remove any small items or furniture from the room before we arrive if you can, you are not required to remove any furniture beforehand. We can remove the items we need to and leave your property with all the furniture back in Its rightful place. With regards to really large pieces of furniture (for example, a wardrobe or large bed), we would advise that these items are left in their position. For more information on this, please call the office on 0117 325 9250.

Do I need to hoover my carpet before you arrive?

It Is not necessary to hoover your carpets before we arrive as in most cases our process involves hoovering the carpets. However, if you give your carpets a quick vacuum before we arrive it is helpful and appreciated to remove some of the surface dust.

Can drink stains (coffee, tea, wine, and other coloured drinks) be removed from my carpet?

Whilst we cannot guarantee to remove all stains, we are specialists in stain removal having been fully trained and certified using the latest equipment and products. We use different products and techniques depending on the drink stain to try and get the best results for you.

Can food stains be removed from my carpet?

Whilst we cannot guarantee to remove all stains, we are specialists in stain removal having been fully trained and certified using the latest equipment and products. Some food stains are more challenging to remove than overs. For example, turmeric is a natural dye so food stains containing turmeric may be more challenging or time consuming, so it really depends on the type of food stain as well as how long the stain has been on the carpets. It is always best to call in the expert as soon as possible!

Can bodily fluids (blood, pet urine, sick and other fluids) be removed from my carpet?

Whilst we cannot guarantee to remove all stains, we are specialists in stain removal having been fully trained and certified using the latest equipment and products. We are also members of the National Association of Crime Scene Cleaners so we are fully trained and insured to deal with trauma related stains including blood. We are very experienced cleaning and sanitising carpets with stains such as urine and sickness. Our top tip is to call in the professionals as soon as possible when a stain like this occurs and avoid putting any other household products or remedies on it as it can react and cause further damage making it more difficult to remove the stain.

Can makeup stains (lipstick, eyeliner, foundation, nail polish etc.) be removed from my carpet?

Whilst we cannot guarantee to remove all stains, we are specialists in stain removal having been fully trained and certified using the latest equipment and products. Make up stains are very common for us and we are very experienced dealing with stains like this. We would recommend avoiding putting any household products or home remedies on stains like this as it can react with the make up product making it more difficult to remove the stain. Some make up stains can be more difficult to remove than others depending on the colour/ dye etc and type of carpet it has stained, so it is all about using the correct products and cleaning techniques to efficiently remove.

Can pests (fleas, moths, beetles, and others) be eliminated from my carpet?

Yes they can. One of the services we provide an insecticide treatment for small pests including fleas, moths and beetles. The process is really straightforward and won’t take up too much of your time for us to visit your home and apply the treatment. Depending on the level of infestation, it may take a couple of attempts but the product we use is fantastic for killing the insects and eggs as well as being safe to use. If the infestation is too extreme however then we may advise that a better option would be fumigation and more specialist infestation treatments.

Can odours be completely eliminated from my carpet?

It all depends on the kind of odour in the carpet and how long the odour has occurred. We do have specialist products and processes for odour elimination and usually get fantastic results. For more information on our odour control processes and options, get in touch with a member of the team who would be more than happy to help.

How long will it take my carpet to dry?

In most cases the carpets are usually dry in 30 minutes to one hour however this does depend on the carpet cleaning procedure that is used.

How soon can I start walking on my carpet?

In most cases, you can walk on the carpets almost immediately. However, we do advise to leave the carpets for around one hour to dry in order to let the carpets settle and dry naturally. If you do walk on the carpets whilst they are still slightly damp, just make sure you take extra care if you then walk on hard floor afterwards.

How soon can I move my furniture back on my carpet?

As we tend to us a low moisture system to clean your carpets in most cases, this means that you are safe to put furniture back on your carpet almost immediately. However, there are some exceptions! If you furniture has varnished wooden feet or brass feet, this can discolour the carpet as it can react with the moisture so it is best to wait until the carpet is completely dry before placing items like this directly back onto the carpets. As a top tip for the best results, we always suggest that with all furniture, it is always best to leave it a couple of hours to dry first before putting anything back on the carpet so it can completely dry out.

Can I get stain protection for my carpet?

Definitely. In fact, we recommend that all of our customers get stain protection! The stain protection provides a barrier that stops stains fully penetrating into the fibres causing permanent stains and making it much easier to maintain. Stain protection is especially great for anyone with children, pets or expensive or natural fibred items/ carpets! Whilst stain protection isn’t a guarantee that the spillage or mark won’t leave a permanent stain, it definitely helps to minimise that risk for you.

Is there an aftercare service?

One of the great things that we offer at A Cleaning Service is our home packages! This means your carpets, oven and upholstery can look great all year round with just a small monthly fee. Some of our packages even includes unlimited emergency call outs which is a life saver when that glass of red wine gets knocked over at a party! We also offer a range of our own products. After our customers continually battling with the harsh chemicals and poor results that supermarket products provide, we decided to research and supply our own cleaning products that can help you to keep your carpets ,upholstery or oven looking great between professional cleans! Our products are eco-friendly, child and pet safe and most importantly, get AMAZING results! You can either get the products along with your professional clean or order them separately. To find out more, speak to a member of the team on 0117 325 9250!

How much does it cost to have a carpet professionally cleaned?

This all depends on the number of areas you are having carpet cleaned. The best option to get a free, no obligation quotation from us is to get in touch by calling or emailing or you can fill out one of our contact forms on our website. From there, we will ask some questions about the work you would like to get done and arrange a quote for you.

Can I get a quotation for carpet cleaning over the phone?

Yes, you can get a quotation over the phone. However, we prefer to give you a free, no obligation survey to establish your requirements at your address at a time to suit you. This is a quick, no obligation survey which will allow us to accurately assess the carpets and provide you with a more accurate price. However, we do understand that some circumstances mean that this isn’t possible so we will do our best to help provide the quote in the most convenient way for you.

Do you charge to move furniture?

No, we don’t charge to move furniture, that is all part of our service to you

Is finance available for your carpet cleaning service?

Yes, we offer 0% on all our services over 3 months with no set up fees. Our easy payment plan means that you can spread your carpet clean over 3 months with absolutely no added costs. Say your carpet cleaning quote is £90.00 and you would like to split your payment. You will be given the option to spread this over 3 months meaning your monthly instalment will be just £30.00. There is no set up cost or additional fees. All you need to do is set up the direct debit with us that is automatically cancelled once all the payments have been received. Easy!

Do you offer carpet cleaning maintenance plans?

Yes we offer cleaning maintenance plans to suit all our clients demands and needs. Visit our special offers page to check out our fantastic packages or give the team a call to discuss what package would be best for you!

What kind of guarantee do you offer?

We give a 100 percent satisfaction guarantee. If you are not completely happy with our work, we will either return your money or will rectify what needs to be done.

Are you insured?

We are fully insured up to £5,000,000.00. We are insured for all levels of the work we carry out, from standard domestic carpet cleans, to trauma related clean ups and large commercial settings.

How quickly can I have my oven cleaned?

This all depends on how busy we are at the time so if you are thinking of having your oven cleaned in a certain time frame, it is always best to call ahead and get a date booked in the diary. As we do get really busy (especially around Christmas time!), some of our customers can schedule their appointment far in advance so it is best to be organised! However, during standard periods we usually schedule appointments around 1 /2 weeks in advance.

If your oven clean is urgent, please speak to a member of the team as we may still be able to help.

How long will it take you to clean my oven?

This depends on the size of your oven and the amount ofgrease build up but here is a rough guide for you:

Standard single oven: approx. 1 / 2 hours

Standard double oven: approx. 2 / 3 hours

Ranges / AGA's: approx. 4 / 5 hours

One of our top tips when booking your appointment is to picka time where you can be quite flexible just in case there are any delays in theclean.

What other items do you clean?

With regards to oven cleaning, we also clean the racks, anyremovable parts and the hobs and extractor hoods. We also carry out lots ofcommercial oven cleaning too. We provide ductwork, ventilation and canopycleaning as well as cleaning other stainless steel items too such as fryers sothey are compliant with buildings and fire regulations and cleaned to the TR/19specifications.

We also offer a wide range of other cleaning services tooincluding hard floors, carpets, upholstery and specialist rug cleaning. Checkout our other services on our website.

Why should I hire a professional oven cleaning service instead of doing it myself?

There are a number of benefits to getting your oven professionally cleaned. Firstly, our oven experts are trained to be able to dismantle the oven so even the hardest places (like the glass panels!), are cleaned to the highest standard. Oven cleaning can be messy and time consuming so another great benefit is that you don’t have to spend hours scrubbing away as our technicians have all the tools and products to get your oven looking great again. Also, a lot of the chemicals you can buy in store to clean your oven can be quite harmful and toxic. Our technicians only use eco-friendly, biodegradable products in your home so they are safe to use and wont leave any nasty, harmful chemical residue! Finally, a dirty oven can be really dangerous fire risk in your home. By having a professional clean your oven, you can rest easy knowing that no bits have been missed and your oven has been cleaned to a professional standard and it is much safer to use.

How often should I have my oven professionally cleaned?

This all depends on how much you use the oven, what kind of things you like cooking, how you maintain the oven between professional cleans etc. A lot of our customers tend to get their oven cleaned every 6 months to keep it looking great all year round, but we recommend getting your oven professionally cleaned at least every 12 months for safety reasons.

What methods do you use when cleaning ovens professionally?

We use a range of different methods and techniques depending on whether it is commercial or domestic work. For most ovens, we tend to do most of the work by hand. We use certain industry leading products to coat the oven and then use a selection of different tools and cloths to remove any grease build up. We also have custom built dip tanks and equipment built into the van which allows us to submerge any removable items into the cleaning solution before rinsing them and returning them back to the oven. We have tried many different methods and techniques and now we truly believe that our technicians provide the highest standard of professional oven cleaning.

What type of ovens do you clean?

We have experience cleaning a wide variety of ovens. From 40 year old AGA's in a castle, to huge industrial commercial ovens to standard domestic ovens, we are fully trained to clean a wide variety of ovens! We are used to dealing with most common household name domestic ovens including SMEG and Belling but if you want to check if we can clean your oven, please send us an email to hello@acleaningservice.co.uk with a picture and the make of your oven and I’m sure we can help!

Do you clean self-cleaning ovens?

Yes. This is a great question. Whilst some ovens have a self-cleaning feature, it is still recommended that your oven receives a professional clean to ensure it is kept in a safe condition. We commonly clean self-cleaning ovens so this is no problem for us at all.

Are there more benefits to oven cleaning than just dirt removal?

Definitely! One of the main benefits is that it reduces the risk of fire in your home. By having your oven professionally cleaned, this will remove any fats or grease that could otherwise ignite and cause a fire. Also, dirty ovens can produce harmful smoke and even food poisoning if not cleaned properly! Also, a clean oven allows for your oven to operate far more efficiently and safely. Finally, a clean oven also looks fantastic! There is no better feeling than having your once dirty oven look like new again… (without the brand new oven price tag!!).

Do your oven cleaning products contain chemicals?

All cleaning products have chemicals in them, even water is made up of chemicals! However, the cleaning products we use, we choose carefully to ensure they are safe to use and as least toxic as possible. Most of our oven products are eco-friendly and biodegradable and our bio oven cleaning product which you can buy is seaweed based! We may require using some stronger chemicals in certain circumstances, especially with commercial ovens, but we do our best to ensure these products do not enter the home.

Can I buy the oven cleaning products that you use?

Yes. Whilst we use a wide range of different oven cleaning products throughout the clean, one of the main products we use is our bio oven cleaner. This is an amazing product that is seaweed based and gets great results. It is the perfect product to keep your oven looking great in between professional cleans! To order a bottle for yourself, please get in contact and a member of the team will arrange this for you.

How can I prepare my oven for cleaning?

Your oven should not be on when we arrive. We will need your oven to be cool in order to clean it so we would advise not using it at least a couple of hours before the clean. If you have an AGA, this must be switched off at least 24 hours before the clean to ensure it has had enough time to completely cool down. Please also make sure the area in front of your oven is clear so the technician has suitable access to the appliance.

Can I use my oven just before you arrive?

The oven will need to be cool in order to clean it. It is therefore best that you do not use your oven at least a couple of hours beforehand to ensure the oven is cool enough. If you have an AGA, this must be switched off at least 24 hours before the clean to ensure it has had enough time to completely cool down.

Is it safe to be in the house when you are cleaning my oven?

Definitely. The process we use and the products we use in your home are completely safe so there is no need for you to leave the home. Our job is to work around you and we like our service to be as a hassle-free as possible with minimal disruption to you and your family whilst we are completing the work.

Can you remove the burnt food off the bottom of my oven?

Yes. We have different tools and techniques to help us remove any stubborn burnt food that may be stuck on the bottom of your oven!

Can you clean my greasy oven racks?

Yes. With the racks, we most commonly will submerge them in our custom built dip tanks in the van to remove any built up grease on them. They will then be rinsed off and wiped down before being placed back into your shiny, clean oven!

Can you clean my burnt or greasy oven tray?

We will clean all the removable items that come as standard with the oven. Some trays will have non-stick coatings on them which means we may be unable to clean them. Please speak with the technician on the day of the clean for more information on the trays.

Can you remove baked on grease off my oven?

Yes. We are very experienced dealing with removing even the most stubborn grease. Whilst we cannot guarantee that all grease can be fully removed, we have always achieved excellent results and have hundreds of happy customers!

Can you remove dirt stains between/inside my oven door glass?

Yes we definitely can. As part of our process, we will dismantle the oven door removing all the glass panels and ensuring each side gets a thorough clean to remove any stains between the panels. If for any reason we are unable to dismantle the door, you will be notified of this during the clean.

Can odours be completely eliminated from my oven?

Most of the time odours coming from the oven are caused from burnt grease or food that has not been fully removed. Once this has all been removed and professionally cleaned, in most cases this will fully remove the odours coming from your oven.

Can you replace lightbulbs and oven seals?

Yes we can. Simply let us know your oven's make and model number before your oven clean and the items that require replacing and we can order these in and replace for you during the clean. Our technician does also carry spare lightbulbs in the van so don’t worry if you haven't informed us in advance as we still may be able to help! *Please note, this may provide additional charges. Your technician will inform you of the additional cost before replacing any item in your oven to get your approval first.

My oven isn’t working. Is this something you can fix during the clean?

Most of the time, the oven can be faulty or not heat up correctly due to a build-up in grease. Most of the time, a professional clean can solve the problem allowing your oven to function correctly again. However, this is not guaranteed. Furthermore, we are unable to fix any fault with the oven other than carrying out our cleaning process. If you require an oven engineer, please get in touch as we may be able to recommend someone local to you to help. Please ensure you use a licenced gas-safe / electrical engineer before getting any gas / electrical work carried out on your oven.

How long should I leave my oven after cleaning?

You are safe to use your oven straight away. Before the technician leaves, they will ensure the oven is running correctly. We would advise to follow the cooking instructions remembering to preheat the oven before placing food in your oven for safety reasons.

How do I keep my oven clean after professional cleaning?

Our top tip is to use our oven bio cleaner to keep on top of your oven between cleans. This handy spray is great for cleaning ovens and barbeques and it is completely safe to use! We also supply the perfect oven maintenance pack which includes a microfibre cloth and sponge to help keep your oven looking sparkly between professional cleans! To purchase your oven maintenance pack, please get in touch!

Should I clean my oven after every use to keep it clean?

We recommend cleaning your oven trays after every use. With regards to the inside of your oven, this can really depend on what you were cooking. Most of the time, your oven will not require a light clean after every use however if you are cooking something like a roast where there are lots of oils and fats, then it is definitely a good idea to give your oven a wipe over once the oven has cooled to remove any grease. Similarly, if you have any spillages in your oven (maybe a casserole has bubbled over or a cake has risen too much), it is always best to wipe it up as much as possible afterwards and then call us if you require any further assistance with fully removing the spillage so it doesn’t continue to burn and smoke when you cook again.

How can I keep the bottom of my oven clean?

There are many ways you can do this. one of the best ways is to use our oven bio cleaner and a sponge or cloth to periodically wipe over the bottom of your oven (when the oven is cool and not in use!). You can also purchase oven liners which are great too.

Is there an aftercare service?

One of the great things that we offer at A Cleaning Service is our home packages! This means your carpets, oven and upholstery can look great all year round with just a small monthly fee. Some of our packages even includes unlimited emergency call outs!

We also offer a range of our own products. After our customers continually battling with the harsh chemicals and poor results that supermarket products provide, we decided to research and supply our own cleaning products that can help you to keep your carpets, upholstery or oven looking great between professional cleans! Our products are eco-friendly, child and pet safe and most importantly, get AMAZING results! You can either get the products along with your professional clean or order them separately. To find out more, speak to a member of the team on 0117 325 9250!

How much does it cost to have my oven professionally cleaned?

This all depends on the size of your oven. Please get in contact with us via email, call or filling out one of our contact forms and we will be more than happy to provide you with a free quote.

Can I get a quotation for oven cleaning over the phone?

Yes definitely. All we need to know is if your oven is a single door oven, a double door oven, a Range or an AGA and we can provide you with a price over the phone. We can also provide you with a quote via email or social media too.

Do you require exact measurements and make / model of my oven to give me a quotation?

No, we don’t. If you have this information to hand then that is always useful for us to provide to our technician in advance, but this is not required to give you a quotation or complete the job. We just need to know general details like is our oven a single door oven or a double door oven? If you have any questions about if we can clean your specific oven, please get in touch and a member of the team would be more than happy to help answer any questions you may have.

Do you offer any package deals?

Yes we do! We offer discounted packages if you book to get your oven, hob and extractor hood cleaned. Our oven, hob and hood packages are a great way to grab a deal and get all three appliances looking great and operating more efficiently! We also offer home packages too. This means your carpets, oven and upholstery can look great all year round with just a small monthly fee. Some of our packages even includes unlimited emergency call outs! For more information on our packages, please visit our special offers page on the website or get in contact today.

Is finance available for your oven cleaning service?

Yes, we offer 0% on all our services over 3 months with no set up fees. Our easy payment plan means that you can spread your oven clean over 3 months with absolutely no added costs. Say your oven cleaning quote is £90.00 and you would like to split your payment. You will be given the option to spread this over 3 months meaning your monthly instalment will be just £30.00. There is no set up cost or additional fees. All you need to do is set up the direct debit with us that is automatically cancelled once all the payments have been received. Easy!

Do you offer oven cleaning maintenance plans?

Yes we do. our oven maintenance plans currently form part of our home maintenance plans. This means your carpets, oven and upholstery can look great all year round with just a small monthly fee. Some of our packages even includes unlimited emergency call outs! For more information on our packages, please visit our special offers page on the website or get in contact today.

What kind of guarantee do you offer for your oven cleaning service?

We offer a 100% satisfaction guarantee. If you are not happy and we are unable to rectify the issue, you will receive your money back. As a family run business, we pride ourselves on offering a great service with fantastic results. We have hundreds of happy customers and would love for you to join them!

Are you insured?

We are fully insured up to £5,000,000.00.  We are insured for all levels of the work we carry out, from standard domestic carpet and oven cleans, to trauma related clean ups and large commercial settings.