Frequently Asked Questions

We have put together the following FAQs to explain everything you need to know about cleaning and the service that we provide. To help you find what you need start off by selecting your service from the filters below. We will be adding more in due course!

Deep cleaning your rug is a good way to increase the lifespan and prevent the growth of bacteria and fungi. Professional rug cleaning removes the dust, bacteria and allergens that a regular hoover cannot reach. This ultimately helps easier breathing and reduces health risks in your home.

Our rug cleaning service begins with your rug being collected free of charge, then bought into the rug cleaning studio.

Your rug will then go through 11 different stages of deep cleaning, including rug beating, submerging and drying.

All completed with care and patience to ensure the best results. Once your rug has been checked over, we will then deliver back to your house.

Professional rug cleaning will remove any stains! Our deep cleaning tools go deep into the fibers of the rug and drags out any bacteria and dirt below the surface.

 

Yes, there are methods of at home rug cleaning. However, none will be as effective as a professional clean

Professional rug cleaning prices can vary depending on the size of the rug. We advise you to get a free quote by calling or filling out our contact form on our website before booking our service.

Rug cleaning timings can vary depending on the size the job. To find out more accurate information, fill out our contact form and speak to one of our experts. They will be able give you pricing quotes and a more bespoke answer.

Once your rug has been professionally cleaned, it is best to try and maintain the cleanliness. This can be done in a few ways: The most convenient way of rug aftercare is to regularly hoover your rug. This keeps dirt and dust build up to a minimum. A few more important steps to follow include: spot cleaning, blotting any spills and rotating the placement of the rug.

We recommend getting your rugs professionally cleaned every 12-18 months. However, there are many factors that can alter how often you should clean your rug. Depending on the type of rug you have, lifestyle, and any elements your rug has been exposed to. Regular upkeep is essential in maintaining your rugs cleanliness.

At ACS we offer a 100% satisfaction guarantee for all our services. If you are not happy you can either receive a full refund or we will amend the issue.

We offer an easy payment plan that means you can spread your cost over the space of 3 months with 0% interest and no added extra cost!

Yes, but use a damp mop to clean rather than a wet one, and ensure no water is left sitting on the surface of the wood.

You should dust higher areas of your kitchen, hallway, or other space before sweeping the floor so airborne dust does not dirty your newly cleaned floor.

Our cleaners use specialist machines and techniques to sanitise floors. For best effects when mopping at home, use a microfibre mop to clean small sections of the floor at a time. Make sure to thoroughly rinse your mop head when cleaning, inspecting it frequently.

Some frequent reasons floors remain dirty after mopping are not changing the water once it becomes saturated with dirt, using a dirty mop head, or using too much soap to clean.

Sweeping up and disposing of loose crumbs and dirt daily will help you to upkeep your kitchen floor. You should also mop it at least once per week using a cleaning solution. Make sure your chosen cleaning solution is suitable for the floor type, as well as safe for any pets or children who may be present in your home.

To keep your upholstery in top quality and prolong its lifespan, it should be professionally cleaned once or twice every two years or whenever it begins to show signs of wear.

With our cleaning service, upholstery is dry and ready to use as soon as we leave. If you choose to steam clean your sofa, it takes an average of 5 hours to dry.

We use high-powered extraction equipment to sanitise upholstery and remove dirt and allergens. In some cases, we will supplement this with eco-friendly cleaning products and stain protection.

Professional deep cleans prolong the life of your sofa or armchair and penetrate deep into the fabric to remove dust, allergens, and bacteria. Professional cleans can also remove lingering odours and improve the air quality of your home. Find out more.

Our prices for cleaning a 2 seater fabric sofa begin at £66. In general, couch cleaning costs depend on the material it is upholstered in and the method of cleaning, you can find out more on our blog.

We offer an easy payment plan that means you can spread your cost over the space of 3 months with 0% interest and no added extra cost!

At ACS we offer a 100% satisfaction guarantee for all our services. If you are not happy you can either receive a full refund or we will amend the issue.

We recommend getting your rugs professionally cleaned every 12-18 months. However, there are many factors that can alter how often you should clean your rug. Depending on the type of rug you have, lifestyle, and any elements your rug has been exposed to. Regular upkeep is essential in maintaining your rugs cleanliness.

Once your rug has been professionally cleaned, it is best to try and maintain the cleanliness. This can be done in a few ways: The most convenient way of rug aftercare is to regularly hoover your rug. This keeps dirt and dust build up to a minimum. A few more important steps to follow include: spot cleaning, blotting any spills and rotating the placement of the rug.

Rug cleaning timings can vary depending on the size the job. To find out more accurate information, fill out our contact form and speak to one of our experts. They will be able give you pricing quotes and a more bespoke answer.

Professional rug cleaning prices can vary depending on the size of the rug. We advise you to get a free quote by calling or filling out our contact form on our website before booking our service.

Yes, there are methods of at home rug cleaning. However, none will be as effective as a professional clean

Professional rug cleaning will remove any stains! Our deep cleaning tools go deep into the fibers of the rug and drags out any bacteria and dirt below the surface.

 

Our rug cleaning service begins with your rug being collected free of charge, then bought into the rug cleaning studio.

Your rug will then go through 11 different stages of deep cleaning, including rug beating, submerging and drying.

All completed with care and patience to ensure the best results. Once your rug has been checked over, we will then deliver back to your house.

Deep cleaning your rug is a good way to increase the lifespan and prevent the growth of bacteria and fungi. Professional rug cleaning removes the dust, bacteria and allergens that a regular hoover cannot reach. This ultimately helps easier breathing and reduces health risks in your home.

We are fully insured up to £5,000,000.00, for all levels of the work we carry out, from standard domestic cleans, to trauma related clean ups and large commercial settings. No matter your setting – we can clean it!

We give a 100%satisfaction guarantee. If you are not completely happy with our work, we will either return your money or will rectify what needs to be done.

Yes, we offer 0%on all our services over 3 months with no set up fees. Our easy payment plan means that you can spread your carpet clean over 3 months with absolutely no added costs. Say your mattress cleaning quote is £30.00 and you would like to split your payment. You will be given the option to spread this over 3 months meaning your monthly instalment will be just £10.00. There is no set up cost or additional fees. All you need to do is set up the direct debit with us that is automatically cancelled once all the payments have been received. Easy!

One of the great things that we offer at A Cleaning Service is our home packages! This means your carpets, oven and upholstery can look great all year round with just a small monthly fee. Some of our packages even includes unlimited emergency callouts - which is a life saver when that glass of red wine gets knocked over!

We also offer our own cleaning supplies. After scouring the supermarket for products that can yield good results without wreaking havoc on your hands – we did some research and came up with our own! Now you can use affordable, eco-friendly, child and pet safe products that produce amazing results between deep-cleans. You can either get the products along with your professional clean or order them separately. To find out more, speak to a member of the team on 0117 325 9250.

No, our extraction machine uses steam, and we also sanitise and deodorise all mattresses as standard. We guarantee to leave your mattress fresher and smelling better than when we arrived!

No, we only ask that you please strip the bed of all linens and mattress covers (for both domestic and commercial instances). That way, the technician can get straight to cleaning and stain-removing!

Quite the opposite! Getting a regular, professional clean removes dust, mites and other spillages which may build up inside your mattress and cause damage and/or unwanted smells.

Professional mattress cleaning extends the life of your mattress, which means less cause damage to the environment by ending up in landfills. This also means you won’t have to replace them as often – saving yourself some money, too!

Whilst we cannot guarantee to remove all stains, we are specialists in stain removal as our technicians are fully trained and certified using all the latest equipment, products and techniques. We are also members of the National Association of Crime Scene Cleaners, so we are fully trained and insured to deal with trauma related stains –including blood.

If a stubborn stain occurs, we recommend calling us in as soon as possible and avoid putting other products on as this can react and potentially make the problem worse.Give us a call and we’ll get you in as quickly as possible to get that stain gone!

Not only do we guarantee that your mattress will be sanitised, clean and sparkling; by going professional you also extend the life of your mattress, contribute to a healthier environment and save yourself money in the long run too!

All our specialist technicians are trained in various aspects of mattress cleaning and know that different fibres (such as memory foam, hybrid or spring mattresses) may require different methods of cleaning.

Every one of our technicians are trained on all the newest and best cleaning techniques for different fibres and stains, so you can rest easy knowing your mattress is in good hands!

Yes, all our chemicals are safe. As a family run business, we understand this is a top priority which is why we carefully select all our cleaning products to be not only superior, but pet and child friendly as well. We use tried-and-tested, industry-led brands that are also environmentally safe.

We’ve all heard the best way to clean a mattress is with baking soda, but is it really the best way to guarantee it’s clean? If you’re serious about removing the build-up of mites, allergens, stains and other unwanted bed mates then going professional is the way to go.

Our high-powered, hot water extraction machine dives into the mattress fibres and drive out all the dust, mites, allergens and any other bits that shouldn’t be there. We also sanitise and deodorise all your mattresses as standard so you can settle down with a smile on your face, knowing your mattress is sparkling!

Did you know(according to ‘Which’), the average adult loses approximately 265mls of fluid a night and 454g of dead skin a year, not to mention the 10,000 dust mites that you’re sharing the bed with? Yes - we wish we didn’t know that either!

Therefore, we suggest getting a deep clean twice a year so you can rest easy knowing you and your sare safe and sanitised with no unwanted visitors.

We’re here to help, so our job is to work around you. Our free survey establishes your needs and then we can confirm your booking for whenever is convenient for you.

We understand that emergencies can happen (vomit, urine, blood or sickness) so we reserve appointments for urgent enquiries to get this safe and sanitised for you as quickly as possible.

We can get booked up a few weeks in advance, so if you have a particular timeframe in mind, it’s best to let us know as soon as you can to avoid unavailability.

We use a high-powered extraction machine to penetrate the mattress and drive out all the dirt, allergens and any other undesirables - so you can expect the mattress to be a little damp after we’ve been. If you are wanting to sleep on your mattress that same day, we would recommend requesting a morning appointment to allow for maximum dry time. We also have high powered dryers we can use to help speed up the dry time for you. you can reduce the time by using a an and leaving your windows open.

This all depends on the number of mattresses and how long they will take to clean. The best option to get a free, no obligation quotation from us is to get in touch by calling or emailing or you can fill out one of our contact forms on our website.

This all depends on the size of yourmattress but we usually advise to leave a time slot of between 1 and 2 hours. We know how busy the days can get so we aim to be in-and-out of your hair as quickly as possible!  

Of course, aswith most deep cleaning tasks, this can depend on how soiled the mattress is,how big it is and the type of mattress.

We are fully insured up to £5,000,000.00.  We are insured for all levels of the work we carry out, from standard domestic carpet and oven cleans, to trauma related clean ups and large commercial settings.

We offer a 100% satisfaction guarantee. If you are not happy and we are unable to rectify the issue, you will receive your money back. As a family run business, we pride ourselves on offering a great service with fantastic results. We have hundreds of happy customers and would love for you to join them!

Yes we do. our oven maintenance plans currently form part of our home maintenance plans. This means your carpets, oven and upholstery can look great all year round with just a small monthly fee. Some of our packages even includes unlimited emergency call outs! For more information on our packages, please visit our special offers page on the website or get in contact today.

Yes, we offer 0% on all our services over 3 months with no set up fees. Our easy payment plan means that you can spread your oven clean over 3 months with absolutely no added costs. Say your oven cleaning quote is £90.00 and you would like to split your payment. You will be given the option to spread this over 3 months meaning your monthly instalment will be just £30.00. There is no set up cost or additional fees. All you need to do is set up the direct debit with us that is automatically cancelled once all the payments have been received. Easy!

Yes we do! We offer discounted packages if you book to get your oven, hob and extractor hood cleaned. Our oven, hob and hood packages are a great way to grab a deal and get all three appliances looking great and operating more efficiently! We also offer home packages too. This means your carpets, oven and upholstery can look great all year round with just a small monthly fee. Some of our packages even includes unlimited emergency call outs! For more information on our packages, please visit our special offers page on the website or get in contact today.

No, we don’t. If you have this information to hand then that is always useful for us to provide to our technician in advance, but this is not required to give you a quotation or complete the job. We just need to know general details like is our oven a single door oven or a double door oven? If you have any questions about if we can clean your specific oven, please get in touch and a member of the team would be more than happy to help answer any questions you may have.

Yes definitely. All we need to know is if your oven is a single door oven, a double door oven, a Range or an AGA and we can provide you with a price over the phone. We can also provide you with a quote via email or social media too.

This all depends on the size of your oven. Please get in contact with us via email, call or filling out one of our contact forms and we will be more than happy to provide you with a free quote.

One of the great things that we offer at A Cleaning Service is our home packages! This means your carpets, oven and upholstery can look great all year round with just a small monthly fee. Some of our packages even includes unlimited emergency call outs!

We also offer a range of our own products. After our customers continually battling with the harsh chemicals and poor results that supermarket products provide, we decided to research and supply our own cleaning products that can help you to keep your carpets, upholstery or oven looking great between professional cleans! Our products are eco-friendly, child and pet safe and most importantly, get AMAZING results! You can either get the products along with your professional clean or order them separately. To find out more, speak to a member of the team on 0117 325 9250!

There are many ways you can do this. one of the best ways is to use our oven bio cleaner and a sponge or cloth to periodically wipe over the bottom of your oven (when the oven is cool and not in use!). You can also purchase oven liners which are great too.

We recommend cleaning your oven trays after every use. With regards to the inside of your oven, this can really depend on what you were cooking. Most of the time, your oven will not require a light clean after every use however if you are cooking something like a roast where there are lots of oils and fats, then it is definitely a good idea to give your oven a wipe over once the oven has cooled to remove any grease. Similarly, if you have any spillages in your oven (maybe a casserole has bubbled over or a cake has risen too much), it is always best to wipe it up as much as possible afterwards and then call us if you require any further assistance with fully removing the spillage so it doesn’t continue to burn and smoke when you cook again.

Our top tip is to use our oven bio cleaner to keep on top of your oven between cleans. This handy spray is great for cleaning ovens and barbeques and it is completely safe to use! We also supply the perfect oven maintenance pack which includes a microfibre cloth and sponge to help keep your oven looking sparkly between professional cleans! To purchase your oven maintenance pack, please get in touch!

You are safe to use your oven straight away. Before the technician leaves, they will ensure the oven is running correctly. We would advise to follow the cooking instructions remembering to preheat the oven before placing food in your oven for safety reasons.

Most of the time, the oven can be faulty or not heat up correctly due to a build-up in grease. Most of the time, a professional clean can solve the problem allowing your oven to function correctly again. However, this is not guaranteed. Furthermore, we are unable to fix any fault with the oven other than carrying out our cleaning process. If you require an oven engineer, please get in touch as we may be able to recommend someone local to you to help. Please ensure you use a licenced gas-safe / electrical engineer before getting any gas / electrical work carried out on your oven.

Yes we can. Simply let us know your oven's make and model number before your oven clean and the items that require replacing and we can order these in and replace for you during the clean. Our technician does also carry spare lightbulbs in the van so don’t worry if you haven't informed us in advance as we still may be able to help! *Please note, this may provide additional charges. Your technician will inform you of the additional cost before replacing any item in your oven to get your approval first.

Most of the time odours coming from the oven are caused from burnt grease or food that has not been fully removed. Once this has all been removed and professionally cleaned, in most cases this will fully remove the odours coming from your oven.

Yes we definitely can. As part of our process, we will dismantle the oven door removing all the glass panels and ensuring each side gets a thorough clean to remove any stains between the panels. If for any reason we are unable to dismantle the door, you will be notified of this during the clean.

Yes. We are very experienced dealing with removing even the most stubborn grease. Whilst we cannot guarantee that all grease can be fully removed, we have always achieved excellent results and have hundreds of happy customers!

We will clean all the removable items that come as standard with the oven. Some trays will have non-stick coatings on them which means we may be unable to clean them. Please speak with the technician on the day of the clean for more information on the trays.

Yes. With the racks, we most commonly will submerge them in our custom built dip tanks in the van to remove any built up grease on them. They will then be rinsed off and wiped down before being placed back into your shiny, clean oven!

Yes. We have different tools and techniques to help us remove any stubborn burnt food that may be stuck on the bottom of your oven!

Definitely. The process we use and the products we use in your home are completely safe so there is no need for you to leave the home. Our job is to work around you and we like our service to be as a hassle-free as possible with minimal disruption to you and your family whilst we are completing the work.

The oven will need to be cool in order to clean it. It is therefore best that you do not use your oven at least a couple of hours beforehand to ensure the oven is cool enough. If you have an AGA, this must be switched off at least 24 hours before the clean to ensure it has had enough time to completely cool down.

Your oven should not be on when we arrive. We will need your oven to be cool in order to clean it so we would advise not using it at least a couple of hours before the clean. If you have an AGA, this must be switched off at least 24 hours before the clean to ensure it has had enough time to completely cool down. Please also make sure the area in front of your oven is clear so the technician has suitable access to the appliance.

Yes. Whilst we use a wide range of different oven cleaning products throughout the clean, one of the main products we use is our bio oven cleaner. This is an amazing product that is seaweed based and gets great results. It is the perfect product to keep your oven looking great in between professional cleans! To order a bottle for yourself, please get in contact and a member of the team will arrange this for you.

All cleaning products have chemicals in them, even water is made up of chemicals! However, the cleaning products we use, we choose carefully to ensure they are safe to use and as least toxic as possible. Most of our oven products are eco-friendly and biodegradable and our bio oven cleaning product which you can buy is seaweed based! We may require using some stronger chemicals in certain circumstances, especially with commercial ovens, but we do our best to ensure these products do not enter the home.

Definitely! One of the main benefits is that it reduces the risk of fire in your home. By having your oven professionally cleaned, this will remove any fats or grease that could otherwise ignite and cause a fire. Also, dirty ovens can produce harmful smoke and even food poisoning if not cleaned properly! Also, a clean oven allows for your oven to operate far more efficiently and safely. Finally, a clean oven also looks fantastic! There is no better feeling than having your once dirty oven look like new again… (without the brand new oven price tag!!).

Yes. This is a great question. Whilst some ovens have a self-cleaning feature, it is still recommended that your oven receives a professional clean to ensure it is kept in a safe condition. We commonly clean self-cleaning ovens so this is no problem for us at all.

We have experience cleaning a wide variety of ovens. From 40 year old AGA's in a castle, to huge industrial commercial ovens to standard domestic ovens, we are fully trained to clean a wide variety of ovens! We are used to dealing with most common household name domestic ovens including SMEG and Belling but if you want to check if we can clean your oven, please send us an email to hello@acleaningservice.co.uk with a picture and the make of your oven and I’m sure we can help!

We use a range of different methods and techniques depending on whether it is commercial or domestic work. For most ovens, we tend to do most of the work by hand. We use certain industry leading products to coat the oven and then use a selection of different tools and cloths to remove any grease build up. We also have custom built dip tanks and equipment built into the van which allows us to submerge any removable items into the cleaning solution before rinsing them and returning them back to the oven. We have tried many different methods and techniques and now we truly believe that our technicians provide the highest standard of professional oven cleaning.

This all depends on how much you use the oven, what kind of things you like cooking, how you maintain the oven between professional cleans etc. A lot of our customers tend to get their oven cleaned every 6 months to keep it looking great all year round, but we recommend getting your oven professionally cleaned at least every 12 months for safety reasons.

There are a number of benefits to getting your oven professionally cleaned. Firstly, our oven experts are trained to be able to dismantle the oven so even the hardest places (like the glass panels!), are cleaned to the highest standard. Oven cleaning can be messy and time consuming so another great benefit is that you don’t have to spend hours scrubbing away as our technicians have all the tools and products to get your oven looking great again. Also, a lot of the chemicals you can buy in store to clean your oven can be quite harmful and toxic. Our technicians only use eco-friendly, biodegradable products in your home so they are safe to use and wont leave any nasty, harmful chemical residue! Finally, a dirty oven can be really dangerous fire risk in your home. By having a professional clean your oven, you can rest easy knowing that no bits have been missed and your oven has been cleaned to a professional standard and it is much safer to use.

With regards to oven cleaning, we also clean the racks, anyremovable parts and the hobs and extractor hoods. We also carry out lots ofcommercial oven cleaning too. We provide ductwork, ventilation and canopycleaning as well as cleaning other stainless steel items too such as fryers sothey are compliant with buildings and fire regulations and cleaned to the TR/19specifications.

We also offer a wide range of other cleaning services tooincluding hard floors, carpets, upholstery and specialist rug cleaning. Checkout our other services on our website.

This depends on the size of your oven and the amount ofgrease build up but here is a rough guide for you:

Standard single oven: approx. 1 / 2 hours

Standard double oven: approx. 2 / 3 hours

Ranges / AGA's: approx. 4 / 5 hours

One of our top tips when booking your appointment is to picka time where you can be quite flexible just in case there are any delays in theclean.

This all depends on how busy we are at the time so if you are thinking of having your oven cleaned in a certain time frame, it is always best to call ahead and get a date booked in the diary. As we do get really busy (especially around Christmas time!), some of our customers can schedule their appointment far in advance so it is best to be organised! However, during standard periods we usually schedule appointments around 1 /2 weeks in advance.

If your oven clean is urgent, please speak to a member of the team as we may still be able to help.

We are fully insured up to £5,000,000.00.  We are insured for all levels of the work we carry out, from standard domestic carpet cleans, to trauma related clean ups and large commercial settings.

We give a 100 percent satisfaction guarantee. If you are not completely happy with our work, we will either return your money or will rectify what needs to be done.

Yes we offer cleaning maintenance plans to suit all our clients demands and needs. Visit our special offers page to check out our fantastic packages or give the team a call to discuss what package would be best for you!

Yes, we offer 0% on all our services over 3 months with no set up fees. Our easy payment plan means that you can spread your carpet clean over 3 months with absolutely no added costs. Say your carpet cleaning quote is £90.00 and you would like to split your payment. You will be given the option to spread this over 3 months meaning your monthly instalment will be just £30.00. There is no set up cost or additional fees. All you need to do is set up the direct debit with us that is automatically cancelled once all the payments have been received. Easy!

No, we don’t charge to move furniture, that is all part of our service to you

Yes, you can get a quotation over the phone. However, we prefer to give you a free, no obligation survey to establish your requirements at your address at a time to suit you. This is a quick, no obligation survey which will allow us to accurately assess the carpets and provide you with a more accurate price. However, we do understand that some circumstances mean that this isn’t possible so we will do our best to help provide the quote in the most convenient way for you.

This all depends on the number of areas you are having carpet cleaned. The best option to get a free, no obligation quotation from us is to get in touch by calling or emailing or you can fill out one of our contact forms on our website. From there, we will ask some questions about the work you would like to get done and arrange a quote for you.

One of the great things that we offer at A Cleaning Service is our home packages! This means your carpets, oven and upholstery can look great all year round with just a small monthly fee. Some of our packages even includes unlimited emergency call outs which is a life saver when that glass of red wine gets knocked over at a party! We also offer a range of our own products. After our customers continually battling with the harsh chemicals and poor results that  supermarket products provide, we decided to research and supply our own cleaning products that can help you to keep your carpets, upholstery or oven looking great between professional cleans! Our products are eco-friendly, child and pet safe and most importantly, get AMAZING results! You can either get the products along with your professional clean or order them separately. To find out more, speak to a member of the team on 0117 325 9250!

Definitely. In fact, we recommend that all of our customers get stain protection! The stain protection provides a barrier that stops stains fully penetrating into the fibres causing permanent stains and making it much easier to maintain. Stain protection is especially great for anyone with children, pets or expensive or natural fibred items/ carpets! Whilst stain protection isn’t a guarantee that the spillage or mark won’t leave a permanent stain, it definitely helps to minimise that risk for you.

As we tend to us a low moisture system to clean your carpets in most cases, this means that you are safe to put furniture back on your carpet almost immediately. However, there are some exceptions! If you furniture has varnished wooden feet or brass feet, this can discolour the carpet as it can react with the moisture so it is best to wait until the carpet is completely dry before placing items like this directly back onto the carpets. As a top tip for the best results, we always suggest that with all furniture, it is always best to leave it a couple of hours to dry first before putting anything back on the carpet so it can completely dry out.

In most cases, you can walk on the carpets almost immediately. However, we do advise to leave the carpets for around one hour to dry in order to let the carpets settle and dry naturally. If you do walk on the carpets whilst they are still slightly damp, just make sure you take extra care if you then walk on hard floor afterwards.

In most cases the carpets are usually dry in 30 minutes to one hour however this does depend on the carpet cleaning procedure that is used.

It all depends on the kind of odour in the carpet and how long the odour has occurred. We do have specialist products and processes for odour elimination and usually get fantastic results. For more information on our odour control processes and options, get in touch with a member of the team who would be more than happy to help.

Yes they can. One of the services we provide an insecticide treatment for small pests including fleas, moths and beetles. The process is really straightforward and won’t take up too much of your time for us to visit your home and apply the treatment. Depending on the level of infestation, it may take a couple of attempts but the product we use is fantastic for killing the insects and eggs as well as being safe to use. If the infestation is too extreme however then we may advise that a better option would be fumigation and more specialist infestation treatments.

Whilst we cannot guarantee to remove all stains, we are specialists in stain removal having been fully trained and certified using the latest equipment and products. Make up stains are very common for us and we are very experienced dealing with stains like this. We would recommend avoiding putting any household products or home remedies on stains like this as it can react with the make up product making it more difficult to remove the stain. Some make up stains can be more difficult to remove than others depending on the colour/ dye etc and type of carpet it has stained, so it is all about using the correct products and cleaning techniques to efficiently remove.

Whilst we cannot guarantee to remove all stains, we are specialists in stain removal having been fully trained and certified using the latest equipment and products. We are also members of the National Association of Crime Scene Cleaners so we are fully trained and insured to deal with trauma related stains including blood. We are very experienced cleaning and sanitising carpets with stains such as urine and sickness. Our top tip is to call in the professionals as soon as possible when a stain like this occurs and avoid putting any other household products or remedies on it as it can react and cause further damage making it more difficult to remove the stain.

Whilst we cannot guarantee to remove all stains, we are specialists in stain removal having been fully trained and certified using the latest equipment and products. Some food stains are more challenging to remove than overs. For example, turmeric is a natural dye so food stains containing turmeric may be more challenging or time consuming, so it really depends on the type of food stain as well as how long the stain has been on the carpets. It is always best to call in the expert as soon as possible!

Whilst we cannot guarantee to remove all stains, we are specialists in stain removal having been fully trained and certified using the latest equipment and products. We use different products and techniques depending on the drink stain to try and get the best results for you.

Before your booking: 
Make sure you familiarise yourself with our Important Information Document prior to your booking. This document includes lots of important details about your booking, including our Terms and Conditions. If you have any questions or cannot open the link, please don't hesitate to get in contact with the office. Follow this link to open the Important Information document: Important Information Booklet (Core Services).pdf 

Why Choose Andromeda?

Fully accredited, specialist cleaning staff
500+ 5★ reviews from happy customers
Established family business for 10+ years
Commercial, domestic & trauma cleaning services
Covering Bristol, Cardiff, Gloucester & surrounding areas

We’re proud to offer a reliable service supported by certification, training and a wealth of industry experience. With our 100% satisfaction guarantee, you have the assurance that we will get the job done right the first time and every time.

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