How quickly can I have my carpet cleaned?
Firstly, our job is to work around you. We book in a free survey to establish your needs and confirm a booking as soon as is convenient for you. If you have an urgent enquiry, for example sickness, blood or urine, we do reserve appointments to try and get this treated, safe and sanitised as soon as possible for you.
For standard carpet cleaning enquiries, we can get booked up a few weeks in advance so if you have a particular time frame you would like to have your carpets cleaned, it is always best to contact us as soon as possible to avoid unavailability.
How long will it take you to clean my carpets?
On average, it will take approximately 30 mins per room depending on the amount of furniture to be moved and how soiled the carpet is. Also, if there are any stains, then we would advise to leave extra time to allow for spot stain treatments.
When you book in, we will provide you with a specific time for when our technician will arrive. Our top tip is to always allow a little extra time in your schedule, so our technician has plenty of time to make sure we get the best results for you.
What methods do you use for carpet cleaning?
Our method depends on the type of clean required and the specific type of carpet to be cleaned. The two main methods we use are hot water extraction and encapsulation. These are two of the leading carpet cleaning methods so depending on what is required, we tend to choose one of these two methods. However, we are trained in all methods of carpet cleaning In order to obtain the best result for our clients.
Hot water extraction - This method uses a high powered and pressured machine and wand to clean the carpets. This is a great process, especially for heavily soiled areas or commercial spaces.
Encapsulation - This is a portable process that uses a low moisture, low noise system to clean and scrub the carpets. We love to use this method on most domestic carpets as it provides great results without using lots of water!
Does the carpet cleaning method matter?
Absolutely, the correct method will remove unwanted stains and improve the life of the carpet. Different carpets and fibres react and behave differently. For example, wool carpets don’t respond well to excessive amounts of water. Therefore, to get the best results, we like to assess the carpets first to ensure we are using the best method to get the best results for you.
Why should I hire a professional carpet cleaning service instead of doing it myself?
Using a professional has many benefits. A professional carpet cleaning technician is trained in carpet cleaning and stain removal without damaging your carpet. They can make your carpet look clean and fresh using correct equipment and chemicals. Using a professional carpet cleaning technician instead of doing it yourself would also save you time. We have been operating for over 15 years so whilst you sit back and relax, our fully trained and insured experts will get to work using industry leading equipment to get the best results.
Can professional cleaning damage my carpet?
No not at all. In fact, it actually helps to prolong the life of your carpet! Think of carpets like a filter. If you don’t empty and clean the filter on a regular basis, dirt will build up and it will break. Your carpets work the same. If you don’t get your carpets professionally cleaned, the dirt and bacteria will build up and damage the fibres of your carpets. Using a professional, gives you the peace of mind that they are using specifically designed equipment and products to ensure the process wont damage your carpets, but instead they will prolong the life of the carpets. Professional carpet cleaning helps to remove dust mites, bacteria, and other allergens, which ultimately helps you and your family breathe easier and reduces the risk of colds and other health problems.
How often should I have my carpets professionally cleaned?
To keep your carpet looking its best, we recommend that you have them cleaned every 6 to 12 months for a standard domestic household. However, some of our customers get their carpets cleaned more regularly if they have pets or children where stains are more likely to occur.
Are there more benefits to carpet cleaning than just dirt removal?
Professional carpet cleaning extends the life of the carpet, contributes to a healthier environment, and reduces heavily worn traffic areas. Dirt removal is a big benefit but there are also so many important benefits as well like ensuring the carpets are sanitised and hygienic as well as looking great!
Are any products you use child or pet friendly?
Yes, all of our products are child, pet friendly and environmentally safe. We only use superior recognised products which have been tried and tested giving the best performance possible. Also, as a family run business, we understand the importance of our products being safe for children and pets and this is one of the main reasons why we are so particular about the products we use.
How can I prepare my home for a carpet clean?
We ask where possible for fragile and valuable items to be moved to a safe area. Pre-vacuum where possible to remove some of the surface dirt, however we do always vacuum first as part of our process. We also advise for any small pieces of furniture to be removed from the rooms where possible to allow the area to be as clear as possible for the technician. Access to parking, water and an electrical point are also important for our technicians to be able to complete the job for you. One final top tip that is always helpful is to make a note of any areas of concern so you can point these areas out to the technician to make sure nothing is missed.
How can I prepare my office for a carpet cleaning
Where possible, it’s always helpful to remove any items of the floor, leave the rest to us!
Do I need to clear all the furniture out of the room before you arrive?
Whilst we request that you remove any small items or furniture from the room before we arrive if you can, you are not required to remove any furniture beforehand. We can remove the items we need to and leave your property with all the furniture back in Its rightful place. With regards to really large pieces of furniture (for example, a wardrobe or large bed), we would advise that these items are left in their position. For more information on this, please call the office on 0117 325 9250.
Do I need to hoover my carpet before you arrive?
It Is not necessary to hoover your carpets before we arrive as in most cases our process involves hoovering the carpets. However, if you give your carpets a quick vacuum before we arrive it is helpful and appreciated to remove some of the surface dust.
Can drink stains (coffee, tea, wine, and other coloured drinks) be removed from my carpet?
Whilst we cannot guarantee to remove all stains, we are specialists in stain removal having been fully trained and certified using the latest equipment and products. We use different products and techniques depending on the drink stain to try and get the best results for you.
Can food stains be removed from my carpet?
Whilst we cannot guarantee to remove all stains, we are specialists in stain removal having been fully trained and certified using the latest equipment and products. Some food stains are more challenging to remove than overs. For example, turmeric is a natural dye so food stains containing turmeric may be more challenging or time consuming, so it really depends on the type of food stain as well as how long the stain has been on the carpets. It is always best to call in the expert as soon as possible!
Can bodily fluids (blood, pet urine, sick and other fluids) be removed from my carpet?
Whilst we cannot guarantee to remove all stains, we are specialists in stain removal having been fully trained and certified using the latest equipment and products. We are also members of the National Association of Crime Scene Cleaners so we are fully trained and insured to deal with trauma related stains including blood. We are very experienced cleaning and sanitising carpets with stains such as urine and sickness. Our top tip is to call in the professionals as soon as possible when a stain like this occurs and avoid putting any other household products or remedies on it as it can react and cause further damage making it more difficult to remove the stain.
Can makeup stains (lipstick, eyeliner, foundation, nail polish etc.) be removed from my carpet?
Whilst we cannot guarantee to remove all stains, we are specialists in stain removal having been fully trained and certified using the latest equipment and products. Make up stains are very common for us and we are very experienced dealing with stains like this. We would recommend avoiding putting any household products or home remedies on stains like this as it can react with the make up product making it more difficult to remove the stain. Some make up stains can be more difficult to remove than others depending on the colour/ dye etc and type of carpet it has stained, so it is all about using the correct products and cleaning techniques to efficiently remove.
Can pests (fleas, moths, beetles, and others) be eliminated from my carpet?
Yes they can. One of the services we provide an insecticide treatment for small pests including fleas, moths and beetles. The process is really straightforward and won’t take up too much of your time for us to visit your home and apply the treatment. Depending on the level of infestation, it may take a couple of attempts but the product we use is fantastic for killing the insects and eggs as well as being safe to use. If the infestation is too extreme however then we may advise that a better option would be fumigation and more specialist infestation treatments.
Can odours be completely eliminated from my carpet?
It all depends on the kind of odour in the carpet and how long the odour has occurred. We do have specialist products and processes for odour elimination and usually get fantastic results. For more information on our odour control processes and options, get in touch with a member of the team who would be more than happy to help.
How long will it take my carpet to dry?
In most cases the carpets are usually dry in 30 minutes to one hour however this does depend on the carpet cleaning procedure that is used.
How soon can I start walking on my carpet?
In most cases, you can walk on the carpets almost immediately. However, we do advise to leave the carpets for around one hour to dry in order to let the carpets settle and dry naturally. If you do walk on the carpets whilst they are still slightly damp, just make sure you take extra care if you then walk on hard floor afterwards.
How soon can I move my furniture back on my carpet?
As we tend to us a low moisture system to clean your carpets in most cases, this means that you are safe to put furniture back on your carpet almost immediately. However, there are some exceptions! If you furniture has varnished wooden feet or brass feet, this can discolour the carpet as it can react with the moisture so it is best to wait until the carpet is completely dry before placing items like this directly back onto the carpets. As a top tip for the best results, we always suggest that with all furniture, it is always best to leave it a couple of hours to dry first before putting anything back on the carpet so it can completely dry out.
Can I get stain protection for my carpet?
Definitely. In fact, we recommend that all of our customers get stain protection! The stain protection provides a barrier that stops stains fully penetrating into the fibres causing permanent stains and making it much easier to maintain. Stain protection is especially great for anyone with children, pets or expensive or natural fibred items/ carpets! Whilst stain protection isn’t a guarantee that the spillage or mark won’t leave a permanent stain, it definitely helps to minimise that risk for you.
Is there an aftercare service?
One of the great things that we offer at A Cleaning Service is our home packages! This means your carpets, oven and upholstery can look great all year round with just a small monthly fee. Some of our packages even includes unlimited emergency call outs which is a life saver when that glass of red wine gets knocked over at a party! We also offer a range of our own products. After our customers continually battling with the harsh chemicals and poor results that supermarket products provide, we decided to research and supply our own cleaning products that can help you to keep your carpets ,upholstery or oven looking great between professional cleans! Our products are eco-friendly, child and pet safe and most importantly, get AMAZING results! You can either get the products along with your professional clean or order them separately. To find out more, speak to a member of the team on 0117 325 9250!
How much does it cost to have a carpet professionally cleaned?
This all depends on the number of areas you are having carpet cleaned. The best option to get a free, no obligation quotation from us is to get in touch by calling or emailing or you can fill out one of our contact forms on our website. From there, we will ask some questions about the work you would like to get done and arrange a quote for you.
Can I get a quotation for carpet cleaning over the phone?
Yes, you can get a quotation over the phone. However, we prefer to give you a free, no obligation survey to establish your requirements at your address at a time to suit you. This is a quick, no obligation survey which will allow us to accurately assess the carpets and provide you with a more accurate price. However, we do understand that some circumstances mean that this isn’t possible so we will do our best to help provide the quote in the most convenient way for you.
Do you charge to move furniture?
No, we don’t charge to move furniture, that is all part of our service to you
Is finance available for your carpet cleaning service?
Yes, we offer 0% on all our services over 3 months with no set up fees. Our easy payment plan means that you can spread your carpet clean over 3 months with absolutely no added costs. Say your carpet cleaning quote is £90.00 and you would like to split your payment. You will be given the option to spread this over 3 months meaning your monthly instalment will be just £30.00. There is no set up cost or additional fees. All you need to do is set up the direct debit with us that is automatically cancelled once all the payments have been received. Easy!
Do you offer carpet cleaning maintenance plans?
Yes we offer cleaning maintenance plans to suit all our clients demands and needs. Visit our special offers page to check out our fantastic packages or give the team a call to discuss what package would be best for you!
What kind of guarantee do you offer?
We give a 100 percent satisfaction guarantee. If you are not completely happy with our work, we will either return your money or will rectify what needs to be done.
Are you insured?
We are fully insured up to £5,000,000.00. We are insured for all levels of the work we carry out, from standard domestic carpet cleans, to trauma related clean ups and large commercial settings.